Building a Better Extranet with Advantage CSP

Iridium powers a global constellation of 66 cross-linked Low-Earth Orbit (LEO) satellites, the Iridium network provides high-quality voice and data connections over the planet’s entire surface, including across airways, oceans, and polar regions. Iridium delivers an innovative and rich portfolio of reliable solutions for markets that require truly global communications.

Increase community and member engagement, along with reaching the organization's revenue goals with new digital tools .

Advantage CSP Portal formed the foundation of Iridium's new digital ecosystem, that facilitated its core online business processes.

Iridium built a service-level constellation dashboard on-top of Advantage CSP to enable their customer care team to communicate the status of each of its 66 satellites in orbit.

Customer and partners benefits from Advantage CSP's advance search functionality, coupled with operationally focused business tools like workflows, personalization and document management.

Increased productivity within Iridiums customer care team by empowering customers and partners the ability to self-serve with minimal overhead.

The service-level constellation dashboard allow Iridium's meet and exceed service level commitments to its customers, partners and dealers. 

Reduce duplicate work and less reliance on the support team through a rigorous workflow that eased communication between the content initiator through to writers, subject matter experts, layout specialists, legal review, and publishing administrators.